Frequently Asked Questions
Everything you need to know about your Alesyajewelery experience.
What materials are used in Alesyajewelery pieces?
We pride ourselves on quality. Our collections feature a mix of 18k gold plating, sterling silver, and ethically sourced gemstones, all designed to be hypoallergenic and long-lasting.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by location but generally take between 7-14 business days.
How should I care for my jewelry to prevent tarnishing?
To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the original Alesyajewelery pouch provided.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
Do you offer a warranty on your products?
Yes, every purchase includes a 6-month limited warranty that covers manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my shipment?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.